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MaxContact Australia rebrands as Kaizn in CX advisory shift
Unified Communications

MaxContact Australia rebrands as Kaizn in CX advisory shift

MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Gain Theory has been named Leader in Forrester Wave report
Data Analytics

Gain Theory has been named Leader in Forrester Wave report

Gain Theory named a Leader in Forrester's latest Marketing Measurement and Optimization Services Wave, topping the Strategy category.

By Kaleah Salmon • 4 min read • Thu, 29th Jan 2026
AI data matching: boosting accuracy & cutting costs
Data Analytics

AI data matching: boosting accuracy & cutting costs

As data grows messy and massive, AI-powered matching promises sharper insight, lower long-run costs and an edge over rigid rule-based tools.

By Edmund Ng • 9 min read • Sat, 24th Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Integral Ad Science hires Melissa Furze to lead AI push
Data Protection

Integral Ad Science hires Melissa Furze to lead AI push

Integral Ad Science taps former LinkedIn leader Melissa Furze as Head of Data Science to steer an AI-first strategy in ad verification.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
US banks dominate AI patents as Europe falls behind
Data Protection

US banks dominate AI patents as Europe falls behind

US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025
NEXCOM unveils advanced AI & edge hardware for industry sectors
Robotics

NEXCOM unveils advanced AI & edge hardware for industry sectors

NEXCOM unveils advanced AI and edge computing hardware for smart retail, agriculture, robotics, and industrial sectors at Embedded World North America 2025.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025
Yaspa raises USD $12 million for US expansion & Atlanta launch
Fintech

Yaspa raises USD $12 million for US expansion & Atlanta launch

London fintech Yaspa raises USD $12 million led by Discerning Capital to expand into the US with a new base in Atlanta, targeting regulated gambling payments.

By Kaleah Salmon • 3 min read • Fri, 4th Jul 2025
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Airport parking revenue soars with new analytics technology
Data Analytics

Airport parking revenue soars with new analytics technology

IDeaS' analytics boost Ace Parking's revenue by 55%, optimising airport parking with advanced revenue management software and dynamic pricing strategies.

By Sean Mitchell • 2 min read • Thu, 16th May 2024
AI set to boost telecom market to $11.29bn by 2030
Firewalls

AI set to boost telecom market to $11.29bn by 2030

The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.

By Shannon Williams • 2 min read • Wed, 3rd Jan 2024
NICE named Technology Leader by QKS for Customer Journey Analytics
Unified Communications

NICE named Technology Leader by QKS for Customer Journey Analytics

Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.

By Imee Dequito • 2 min read • Thu, 7th Dec 2023
Forrester names Tredence a leader in customer analytics
Data Analytics

Forrester names Tredence a leader in customer analytics

Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.

By Gaurav Sharma • 3 min read • Fri, 7th Jul 2023

Stories from Other Regions

Customer Analytics stories

OCBC AI veteran Donald MacDonald launches advisory firm
Data Analytics

OCBC AI veteran Donald MacDonald launches advisory firm

OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
Ecommerce set for record-breaking GBP £8.74 billion UK Black Friday weekend
Data Analytics

Ecommerce set for record-breaking GBP £8.74 billion UK Black Friday weekend

UK expects record-breaking £8.74bn online sales over Black Friday weekend; big data and analytics projected to play a key role.

By Kaleah Salmon • 3 min read • Tue, 28th Nov 2023
Krank Hires Giles Metcalfe As Chief Operating Officer
Software-as-a-Service

Krank Hires Giles Metcalfe As Chief Operating Officer

Krank appoints Giles Metcalfe, former COO of Fintech Cobalt, as their new COO to oversee the operational growth of their SaaS heavy equipment platform.

By Staff Writer • 3 min read • Tue, 7th Mar 2023