IT Brief US - Technology news for CIOs & IT decision-makers

Customer Feedback stories - Page 3

Clean digital dashboard colorful charts graphs hand pointing upward data

Amplitude named leader in digital analytics by Forrester report

Thu, 7th Aug 2025
#
data analytics
#
cx
#
martech
Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.
Realistic digital vault with shields glowing locks and guard silhouettes

BeyondTrust named Leader in Forrester Wave privileged identity report

Wed, 6th Aug 2025
#
pam
#
cx
#
martech
BeyondTrust is named a Leader in Forrester's Privileged Identity Management report, earning top scores in 13 criteria for its identity-first security strategy.
Detailed secure computer network glowing shield icons interconnected computers

Bitdefender named sole Visionary in 2025 Gartner EPP report

Wed, 16th Jul 2025
#
endpoint protection
#
cx
#
martech
Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.
Ps sean holcombe

Qualtrics doubles down on global partner community to accelerate shared growth

Wed, 16th Jul 2025
#
digital transformation
#
cx
#
martech
Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.
High tech cloud server room multiple screens colorful data charts advanced monitoring

Datadog named Leader in Gartner observability report for fifth year

Fri, 11th Jul 2025
#
saas
#
data analytics
#
siem
Datadog has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the fifth consecutive year, reflecting its strong market position.
Computer screen video playback captions multiple audio tracks data analytics

Brightcove unveils AI updates to transform video platform

Thu, 10th Jul 2025
#
cx
#
martech
#
ai
Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.
Small business owners analyzing charts data shopping bags electronic products

Taboola advises SMBs on strategies for Amazon Prime Day 2025 success

Wed, 9th Jul 2025
#
devops
#
data analytics
#
cx
Taboola advises SMBs to prepare early and use targeted strategies to succeed in Amazon Prime Day 2025, running from 8-14 July as a four-day event.
Seamless transition office workers modern workplace team welcome leave

Freshworks launches AI tool to streamline staff transitions

Thu, 3rd Jul 2025
#
saas
#
digital transformation
#
cx
Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.
Detailed illustration secure interconnected enterprise network central router shield symbolizing advanced network management security

Fortinet named Leader in 2025 Gartner Magic Quadrant for LAN

Tue, 1st Jul 2025
#
firewalls
#
network infrastructure
#
network security
Fortinet named Leader in 2025 Gartner Magic Quadrant for Enterprise LAN, praised for AI-powered security and integrated wired and wireless network solutions.
Graphic illustration shield protecting computer alert icons cybersecurity defense tools

KnowBe4 secures six 2025 TrustRadius awards for cyber tools

Wed, 11th Jun 2025
#
cx
#
phishing
#
martech
KnowBe4 has won six 2025 TrustRadius awards for its cybersecurity tools, including Security Awareness Training and PhishER, praised by user feedback.
Customer retention diverse people software icons reduced saas churn modern vivid business

Keep them coming back: How to reduce SaaS churn rates

Wed, 28th May 2025
#
saas
#
crm
#
digital transformation
The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.
Techday f 215ed26934b0ea963eb4

N-able wins Gold at Stevie Awards for AI-powered customer support

Thu, 8th May 2025
#
data analytics
#
digital transformation
#
cx
N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.
Techday f 2132cf11c1708dcb8b6c

Survey finds trust, safety & security key for CX in 2025

Mon, 5th May 2025
#
digital transformation
#
cx
#
martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
Techday f dcf6840248701004e2bd

Avalara earns Trusted Seller status on TrustRadius platform

Fri, 11th Apr 2025
#
cx
#
martech
#
transparency
Avalara has been honoured as a Trusted Seller on TrustRadius, enhancing its reputation for maintaining authentic reviews and up-to-date product details.
Techday ff2a273dc273567b4cef

Cloudflare named leader in Web Application Firewalls by Forrester

Mon, 24th Mar 2025
#
firewalls
#
cx
#
martech
Cloudflare has been named a leader in Web Application Firewall solutions by Forrester Research, achieving top scores in 14 key evaluation criteria.
Techday c9f4df15df96af479927

Spinnaker unveils managed services for cloud integration

Wed, 12th Mar 2025
#
digital transformation
#
hyperscale
#
cx
Spinnaker Support has launched Spinnaker Cloud Managed Services, enabling businesses to enhance cloud strategies without abandoning legacy systems.
Techday f 7be1f5fb8ea97ef66a58

Avalara earns spot in G2's 2025 Best Software Awards

Tue, 11th Mar 2025
#
cx
#
martech
#
risk & compliance
Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.
Techday f 72b6e08de18177452400

Linnworks unveils new partnerships & product updates

Wed, 26th Feb 2025
#
cx
#
martech
#
commerce systems
Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.
Techday de2f7f0c5f416073147a

Sinch Mailjet enhances email marketing with AI updates

Fri, 14th Feb 2025
#
cx
#
martech
#
ai
Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.
Matt

Exclusive: Tanium's Matt Quinn on automating endpoint management

Wed, 29th Jan 2025
#
data analytics
#
digital transformation
#
cx
Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.