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Customer Loyalty Stories - Page 20

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Customer Loyalty stories

Young Shoppers Boost eCommerce Amid Delivery Woes
Software-as-a-Service

Young Shoppers Boost eCommerce Amid Delivery Woes

Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.

By Jed Nykolle Harme • 3 min read • Tue, 20th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025
Eagle Eye & Ecrebo partner to boost smart receipt marketing
Customer Experience

Eagle Eye & Ecrebo partner to boost smart receipt marketing

Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.

By Melvin Hipolito • 3 min read • Wed, 7th May 2025
Likewize acquires Speedperform to boost AI tech support services
Unified Communications

Likewize acquires Speedperform to boost AI tech support services

Likewize has acquired AI-driven support firm Speedperform, aiming to enhance device tech support and expand its global reach across multiple sectors.

By Kaleah Salmon • 2 min read • Tue, 6th May 2025
Orlando Magic expand SAS AI partnership to personalise fan experience
Gaming

Orlando Magic expand SAS AI partnership to personalise fan experience

SAS expands partnership with Orlando Magic to harness AI and data analytics, enhancing live game and digital fan experiences via personalisation and dynamic pricing.

By Sean Mitchell • 4 min read • Wed, 30th Apr 2025
Venues are predicting major growth in 2025 - here's the tech that's contributing
Digital Transformation

Venues are predicting major growth in 2025 - here's the tech that's contributing

Australian hospitality venues forecast ~31% growth in 2025, crediting tech like AI, personalised marketing, and contactless payments for driving efficiency and loyalty.

By Nicole Buisson • 4 min read • Mon, 28th Apr 2025
AI revolutionises seasonal pricing for retail & eCommerce
Software-as-a-Service

AI revolutionises seasonal pricing for retail & eCommerce

AI-driven pricing is transforming retail and eCommerce, enabling businesses to adjust prices in real time and boost profits amid seasonal demand shifts.

By Kaleah Salmon • 4 min read • Tue, 22nd Apr 2025
Identity fraud costs firms USD $7 million annually worldwide
Customer Experience

Identity fraud costs firms USD $7 million annually worldwide

Identity fraud costs businesses USD $7 million yearly worldwide, with Asia Pacific firms facing rising threats from sophisticated attacks, a new study finds.

By Shannon Williams • 4 min read • Thu, 17th Apr 2025
Genesys named leader in Forrester Wave CCaaS platforms report
Unified Communications

Genesys named leader in Forrester Wave CCaaS platforms report

Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.

By Kaleah Salmon • 2 min read • Thu, 17th Apr 2025

Stories from Other Regions

Customer Loyalty stories

TheFork launches new tools to boost UK restaurants for summer
Customer Experience

TheFork launches new tools to boost UK restaurants for summer

TheFork unveils new tools in TheFork Manager to boost UK restaurant bookings, reduce no-shows, and enhance guest experience ahead of the busy summer season.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
TDCX tops Southeast Asia OA500 index, rises to 17th globally
Data Analytics

TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
Carnival Internet UK launches with eco pledges & fair pricing
Customer Experience

Carnival Internet UK launches with eco pledges & fair pricing

Carnival Internet UK launches full-fibre broadband with fair pricing, eco initiatives, and charity donations to tackle digital poverty and loyalty tax practices.

By Kaleah Salmon • 3 min read • Thu, 8th May 2025
UK customers willing to switch banks for metal payment cards
Fintech

UK customers willing to switch banks for metal payment cards

Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.

By Melania Watson • 3 min read • Tue, 6th May 2025
Jazeera Airways taps TCS to drive digital transformation push
Digital Transformation

Jazeera Airways taps TCS to drive digital transformation push

Tata Consultancy Services partners with Jazeera Airways to modernise its digital platform, enhancing customer experience and boosting revenue streams.

By Melania Watson • 3 min read • Tue, 6th May 2025
Retailers face GBP £7 billion cost rise as commercetools adapts
Customer Experience

Retailers face GBP £7 billion cost rise as commercetools adapts

Retailers face GBP £7 billion in rising costs due to new regulations; commercetools unveils platform updates to boost efficiency and customer loyalty.

By Kaleah Salmon • 4 min read • Tue, 6th May 2025
How to keep public trust when systems go down
Customer Experience

How to keep public trust when systems go down

Effective communication during cyberattacks is vital to maintain public trust and protect reputations, warns PR experts from Impact PR Auckland.

By Mark Devlin • 4 min read • Fri, 2nd May 2025
UK retailers face substantial losses from missing parcels
Customer Experience

UK retailers face substantial losses from missing parcels

UK retailers have suffered losses of around GBP £464 million in missing parcels during the peak shopping season, with potentially millions more unaccounted for.

By Shannon Williams • 3 min read • Fri, 18th Apr 2025
AI & personalisation drive new luxury demand in Aussie dining
Data Analytics

AI & personalisation drive new luxury demand in Aussie dining

Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.

By Melania Watson • 5 min read • Thu, 17th Apr 2025