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Knowledge Management Stories - Page 15

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Knowledge Management stories

CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
AI shapes RFP proposal teams as revenue pressure grows
Digital Transformation

AI shapes RFP proposal teams as revenue pressure grows

Rising RFP volumes are stretching proposal teams, leaving bids unfinished and exposing B2B services firms to mounting revenue risk.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026
How to hike the chasm from AI hype to reality in customer experience
Data Protection

How to hike the chasm from AI hype to reality in customer experience

Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.

By Brad Murdoch • 9 min read • Wed, 25th Feb 2026
One million professionals now rely on CoCounsel AI
Data Protection

One million professionals now rely on CoCounsel AI

One million professionals across 107 countries now use Thomson Reuters' CoCounsel AI, as the tool spreads through tightly regulated sectors.

By Mark Tarre • 4 min read • Wed, 25th Feb 2026
AND Digital, HowNow halve curation time, revamp onboarding
Digital Transformation

AND Digital, HowNow halve curation time, revamp onboarding

AND Digital taps HowNow to centralise learning, halving content curation time and cutting onboarding admin by 80% across its workforce.

By Sofiah Nichole Salivio • 3 min read • Wed, 25th Feb 2026
Potpie AI raises USD $2.2m to map massive codebases
Open source

Potpie AI raises USD $2.2m to map massive codebases

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
Hyland expands AI agents to boost enterprise workflows
Data Protection

Hyland expands AI agents to boost enterprise workflows

Hyland expands AI agents and content tools to accelerate workflow automation, tackle unstructured data and unify access across repositories.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
RingCentral taps OpenAI to power live AI voice calls
Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Komprise unveils KAPPA to prep unstructured data for AI
Software-as-a-Service

Komprise unveils KAPPA to prep unstructured data for AI

Komprise launches KAPPA, a serverless engine to enrich and orchestrate unstructured data at scale, priming file estates for AI use.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
G2's 2026 Best Software Awards reveal major market shifts
Customer Relationship Management

G2's 2026 Best Software Awards reveal major market shifts

G2's 2026 Best Software Awards show buyer loyalties shifting fast, with 47% new top products and a major shake-up in global rankings.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
Qodo 2.1 adds AI-driven rules for smarter code review
DevOps

Qodo 2.1 adds AI-driven rules for smarter code review

Qodo 2.1 debuts an AI-driven rules layer that learns from code history to enforce consistent standards and analytics-led code review.

By Catherine Knowles • 4 min read • Thu, 19th Feb 2026
Gartner: LLMs to reshape PR budgets & staff chatbots
Marketing Technologies

Gartner: LLMs to reshape PR budgets & staff chatbots

Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
Franchise leaders balance AI ambitions with consistency
Document Management

Franchise leaders balance AI ambitions with consistency

Franchise leaders enter 2026 juggling AI ambitions with the need for tighter operational consistency, compliance and staff engagement.

By Shannon Williams • 4 min read • Wed, 18th Feb 2026
UK IT departments most confident on AI future-readiness
Software-as-a-Service

UK IT departments most confident on AI future-readiness

UK IT teams are Europe's most confident on AI and cybersecurity, yet a survey shows many still lag in turning that optimism into maturity.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Aurasell unveils AI-native GTM OS overlay for CRMs
Customer Relationship Management

Aurasell unveils AI-native GTM OS overlay for CRMs

Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
Wesfarmers, Microsoft deepen AI & cloud retail pact
Data Analytics

Wesfarmers, Microsoft deepen AI & cloud retail pact

Wesfarmers is deepening its AI and cloud pact with Microsoft to roll out Copilot tools, agents and data platforms across its retail brands.

By Sean Mitchell • 3 min read • Fri, 13th Feb 2026
Qodo brings AI-powered code review into Azure DevOps
DevOps

Qodo brings AI-powered code review into Azure DevOps

Qodo launches a beta Azure DevOps integration that embeds its AI-driven, context-aware code review directly into pull request workflows.

By Catherine Knowles • 3 min read • Fri, 13th Feb 2026

Stories from Other Regions

Knowledge Management stories

Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026