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Opinion Stories - Page 2

American Stories

Opinion stories

GTIA ChannelCon 2026 agenda puts AI & security first
Data Protection

GTIA ChannelCon 2026 agenda puts AI & security first

Attendees will hear more about turning AI into revenue, as the event focuses on security, growth and practical channel issues.

By Sofiah Nichole Salivio • 4 min read • Last week

Global Stories

Opinion stories

Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion
Unified Communications

Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion

Demand for AI and cloud capacity is turning Hong Kong into a gateway for firms seeking low-latency access to Mainland China.

By Arnold Lau • 5 min read • Last week
The next phase of AI in marketing is not just more automation
Digital Transformation

The next phase of AI in marketing is not just more automation

Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.

By Rick Shimko • 3 min read • Last week
Microsoft security landscape shifts as critical vulnerabilities surge: report
Digital Transformation

Microsoft security landscape shifts as critical vulnerabilities surge: report

Critical flaws in Microsoft software have nearly doubled, leaving enterprises facing a sharper risk profile despite fewer total vulnerabilities.

By James Maude • 4 min read • Last week

Stories from Other Regions

Opinion stories

AI: Powering the next wave of smarter logistics
Data Analytics

AI: Powering the next wave of smarter logistics

Australia's vast distances are pushing transport firms to use AI to predict delays, reroute shipments and cut costly delivery errors.

By Prashant Menon • 6 min read • 4 days ago
KYC for Neobanks in Asia region
Data Protection

KYC for Neobanks in Asia region

Fast-growing digital banks in Asia face tighter checks as varied rules and weak data systems make customer verification harder across borders.

By Edmund Ng • 6 min read • 4 days ago
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • 5 days ago
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • 5 days ago
Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • 5 days ago
Rising hardware costs accelerate shift to private cloud adoption
Private Cloud

Rising hardware costs accelerate shift to private cloud adoption

Higher hardware prices and longer lead times are pushing Australian firms towards private cloud for steadier costs and onshore data control.

By Dan Wright • 4 min read • 5 days ago
AI could drive advances that solve the problems it brings, computer scientist suggests
Semiconductors

AI could drive advances that solve the problems it brings, computer scientist suggests

Higher electricity demand from artificial intelligence could be eased if it speeds up more efficient solar panels, batteries and chips.

By RNZ • 2 min read • 5 days ago
AI is reshaping assistive technology. What are the latest trends?
Data Protection

AI is reshaping assistive technology. What are the latest trends?

Accessibility is moving into mainstream platforms, but hallucinations and privacy risks could still undermine users who rely on AI support.

By Nina Nguyen • 4 min read • 5 days ago
Marketers, don't miss the open goal this World Cup
Personalisation

Marketers, don't miss the open goal this World Cup

Last-minute shoppers are set to lift ad spend by USD $10.5 billion, but brands must reach hosts and fair-weather fans before kick-off.

By Esme Robinson • 4 min read • 6 days ago
Drivetime named podcast partner for MOVE 2026 event
Data Analytics

Drivetime named podcast partner for MOVE 2026 event

Live interviews at MOVE 2026 will give executives a new forum to discuss mobility technology, with more than 250 speakers expected.

By Regine Laguilles • 3 min read • 6 days ago
Quietly transforming CX without replacing humans
Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • 6 days ago
Why the UK's agentic commerce future will be won by data, not models
Customer Experience

Why the UK's agentic commerce future will be won by data, not models

UK retailers face a bigger test than chatbot quality, as AI assistants will favour stores with accurate data, stock and trust.

By Sreeraman Mohan Girija • 5 min read • 6 days ago
The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last week