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Process automation Stories - Page 27

Global Stories

Process automation stories

Hyper-automation is here: how Australian subscription brands stay ahead
Software-as-a-Service

Hyper-automation is here: how Australian subscription brands stay ahead

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

By Tarik Faouzi • 4 min read • Thu, 22nd Jan 2026
ServiceNow deepens OpenAI deal to power voice, agents
Software-as-a-Service

ServiceNow deepens OpenAI deal to power voice, agents

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
BMC adds AI copilots, events & guidance to Control-M
DevOps

BMC adds AI copilots, events & guidance to Control-M

BMC injects generative AI into Control-M and AMI, adding NLP workflow design, event-driven orchestration and embedded mainframe guidance.

By Catherine Knowles • 4 min read • Wed, 21st Jan 2026
Kodak Alaris adds AI integrations to Info Input 7.5
Digital Transformation

Kodak Alaris adds AI integrations to Info Input 7.5

Kodak Alaris adds native gen AI integrations and new workflow tools to Info Input 7.5, targeting faster, more automated document processing.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
ServiceNow deepens OpenAI pact to power voice-first AI
Digital Transformation

ServiceNow deepens OpenAI pact to power voice-first AI

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
Manual compliance strain fuels automation push - survey
Digital Transformation

Manual compliance strain fuels automation push - survey

Manual compliance is throttling security teams, as RegScale finds delays, staff strain and patchy automation in most large organisations.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Synechron unveils Agentic AI suite for regulated sectors
Security Information and Event Management

Synechron unveils Agentic AI suite for regulated sectors

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Rimini Street touts Agentic AI ERP as upgrades stall
Data Analytics

Rimini Street touts Agentic AI ERP as upgrades stall

Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 21st Jan 2026
MedExpress automates one million patient letters a month
Data Protection

MedExpress automates one million patient letters a month

UK online pharmacy MedExpress is automating up to one million monthly patient letters after deploying Quadient's cloud-based Impress platform.

By Sofiah Nichole Salivio • 3 min read • Tue, 20th Jan 2026
eDesk appoints Gareth Cummings as CEO to drive AI push
Software-as-a-Service

eDesk appoints Gareth Cummings as CEO to drive AI push

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

By Sofiah Nichole Salivio • 4 min read • Tue, 20th Jan 2026
Elyos AI raises USD $13m to scale trade service agents
Software-as-a-Service

Elyos AI raises USD $13m to scale trade service agents

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026
Instabase appoints Omkar Pendse to lead AI product push
Unified Communications

Instabase appoints Omkar Pendse to lead AI product push

Instabase appoints Omkar Pendse to spearhead product and technology as it doubles down on AI workflow automation after $100 million raise.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Auditoria boosts UK, EU growth with new data hubs, hire
Software-as-a-Service

Auditoria boosts UK, EU growth with new data hubs, hire

Auditoria opens UK and Ireland data hubs and hires London lead as it chases 400% European growth and rising demand for sovereign AI.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
Five9 & Google Cloud launch unified AI contact centre CX
Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026
Moglix unveils Cognilix AI OS, plans USD $5m research
Digital Transformation

Moglix unveils Cognilix AI OS, plans USD $5m research

Moglix launches Cognilix AI OS for B2B commerce and procurement, backed by a USD $5m research push into domain-led, enterprise AI products.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 15th Jan 2026

Stories from Other Regions

Process automation stories

Hubtel IT hires for AI push & GBP £2.5m growth plan
Data Protection

Hubtel IT hires for AI push & GBP £2.5m growth plan

West Midlands-based Hubtel IT boosts staff by 25% and targets 2026 turnover above GBP £2.5m as it doubles down on AI and cyber security.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
Hubtel IT grows team to drive AI & cyber security push
Digital Transformation

Hubtel IT grows team to drive AI & cyber security push

Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.

By Karen Joy Bacudo • 4 min read • Wed, 21st Jan 2026
Tech leaders urge Khan to drop AI 'mass unemployment'
Data Analytics

Tech leaders urge Khan to drop AI 'mass unemployment'

Tech leaders tell Sadiq Khan to stop warning of AI 'mass unemployment', saying firms use it to boost productivity, not scrap jobs.

By Karen Joy Bacudo • 5 min read • Tue, 20th Jan 2026