Ericsson brings agentic AI to NetCloud for enterprise 5G boost
Ericsson has announced the integration of agentic AI into its NetCloud platform, introducing new capabilities for enterprise 5G network management and accelerating the adoption of private 5G solutions.
The company's NetCloud platform will now support both Wireless WAN and private 5G solutions, featuring what Ericsson describes as the industry's first enterprise 5G agentic AI virtual expert. This development is intended to change how businesses deploy, optimise, and manage their 5G networks by bringing more automation and intelligence to network administration.
AI-driven network management
The agentic AI enhancement advances the existing AI-based NetCloud Assistant (ANA) from a tool driven by user prompts into a more comprehensive partner guided by a team of AI agents. This shift enables ANA to interpret higher-level instructions, manage complex workflows, execute administrative directives, and adapt in real time to network demands. Ericsson states this approach will aid smaller IT and OT teams and improve both network reliability and the overall experience for users.
Among the list of new features, the platform will introduce an agentic organisational hierarchy in ANA, which is supported by multiple orchestrator and functional AI agents tasked with planning and executing commands under administrator supervision. The roll-out of orchestrator agents will begin with a troubleshooting agent expected in Q4 2025, followed by configuration, deployment, and policy agents in 2026. The company highlights that these orchestrators will work alongside task, process, knowledge, and decision agents within a unified framework.
Automated troubleshooting is a key part of the upgrade. ANA's troubleshooting orchestrator will deliver automated workflows to resolve leading causes of network disruption, such as offline devices and poor signal quality. Ericsson projects this feature will result in reduced downtime and a decrease in support cases by over 20 percent, although the feature is also slated for release in Q4 2025.
The generative AI assistant will also offer multi-modal content generation, producing dynamic graphs to present trends and complex data queries in a visual format. Further, ANA will incorporate real-time feedback to clarify actions taken by AI agents, a step designed to boost transparency and trust in AI-driven workflows.
Expanded operational intelligence, or AIOps Insights, will allow NetCloud to provide anomaly detection and correlation across Wireless WAN and Secure Access Service Edge (SASE) environments. For customers deploying Ericsson Private 5G, NetCloud will also supply targeted service health analytics, including KPI monitoring and diagnostics for user equipment connectivity, pending rollout in Q4 2025.
Integration of Private 5G
The integration of Ericsson Private 5G into the NetCloud platform is planned for late 2025 and will enable customers to leverage the most recent AI features, access real-time updates, and streamline lifecycle management. Additional advantages include improved support for multisite deployments and enhanced administrator controls through more granular user roles and permissions.
Ericsson positions these updates as addressing key obstacles to private network adoption among industrial enterprises, particularly for business-critical applications requiring dependable connectivity across diverse operational technology (OT) and information technology (IT) environments.
"By introducing agentic AI into NetCloud, we're enabling enterprises to simplify deployment and operations while also improving reliability, performance, and user experience. More importantly, it lays the foundation for our vision of fully autonomous, self-optimising 5G enterprise networks, that can power the next generation of enterprise innovation."
said Pankaj Malhotra, Head of WWAN & Security, Ericsson Enterprise Wireless Solutions.
With this integration, NetCloud aims to become the base for future agentic AI features tailored to reduce friction for enterprises and support wider adoption of private 5G.
"With the integration of Ericsson Private 5G into the NetCloud platform, we're taking a major step forward in making enterprise connectivity smarter, simpler, and adaptive. By building on powerful AI foundations, seamless lifecycle management, and the ability to scale securely across sites, we are providing flexibility to further accelerate digital transformation across industries. This is about more than connectivity: it is about giving enterprises the business-critical foundation they need to run IT and OT systems with confidence and unlock the next wave of innovation for their businesses."
said Manish Tiwari, Head of Enterprise 5G, Ericsson Enterprise Wireless Solutions.
Ericsson's focus with these enhancements is on removing barriers to private 5G adoption, supporting digital transformation initiatives, and meeting the requirements of businesses seeking to harness the benefits of next-generation connectivity solutions.
