Whatfix unveils AI Agents to boost enterprise user productivity

Whatfix has introduced AI Agents across its product suite to support user productivity and business performance objectives.

The company's new AI Agents are powered by ScreenSense, Whatfix's proprietary technology that interprets user context within applications and identifies the user's intent in real time. This approach allows the platform to prompt actions such as in-app guides, enterprise search results, digital adoption platform (DAP) nudges, or interactions with third-party AI tools, all tailored to individual user needs as they work within enterprise software.

According to Whatfix, incorporating ScreenSense and AI Agents is intended to help users complete their tasks efficiently and accurately, reducing the challenge of constant adaptation as enterprise software evolves. The technology seeks to bridge the gap between increasing software investment and the actual business outcomes achieved by users.

Khadim Batti, Chief Executive Officer and Co-Founder of Whatfix, commented on the challenges facing enterprises with rapid software change and AI investment.

"Gartner projects that software spending will grow at double-digit rates this year, driven by generative AI, yet most enterprises are still struggling to turn these investments into outcomes," said Khadim Batti. "As AI investments increase across the enterprise software stack, many organisations face a growing gap between software's potential and real user impact. The layer of AI is adding to this rapid change, risking paralysing users with too much change and too little guidance. Whatfix AI Agents flip that equation. They userise technology to adapt to the user's context. This is not just about improving adoption. It is about enabling every user to succeed in an environment where systems are changing faster than people can keep up."

Product suite

Three distinct AI Agents have been launched as part of the new release: Authoring, Insights, and Guidance. Each is designed for application across the Whatfix suite - including Digital Adoption, Product Analytics, and Mirror - by interpreting application context and user intent to deliver actions intended to improve workflow efficiency.

The Authoring Agent aims to ease the process of creating in-app experiences such as pop-ups, walkthroughs, and applying targeting logic. Users are able to generate guidance content for enterprise applications simply by using natural language prompts, with the agent automatically configuring, targeting, and styling the content. For example, a user could instruct the Authoring Agent to display a tip when users access a new dashboard and the content would be generated accordingly.

The Insights Agent offers a conversational interface to interact with product analytics data. By allowing stakeholders to pose questions in natural language, the tool is aimed at helping teams quickly identify user behaviours and potential friction points. For instance, upon asking, "How is the new workflow performing?", users would receive a visual summary including insights and recommendations for next steps.

The Guidance Agent delivers succinct, AI-generated answers in the workflow, summarising complex information from company documentation without the need for users to switch applications or escalate support requests. An example provided by Whatfix described a user searching for "return policy exceptions" while working in an order management system; the agent surfaces a concise summary from internal documentation within the same application.

The company has embedded these agents deeply across its digital adoption and product analytics platforms, seeking to personalise user interactions while aiming to close the gap between diverse enterprise applications and user proficiency at scale.

Laurentiu Bogdan, Operational Excellence Director at Servier, shared his perspective on the impact of these advancements:

"With Whatfix AI, we're heading towards a world where digital solutions will self-correct, self-improve, and personalise in real time, based on user intent. It's not just about automation; it's about making complexity disappear."

Future developments

Whatfix has stated its intention to build further on digital adoption by integrating intelligent automation, real-time discovery, and adaptive training into its products. The company highlights its 'Userisation' philosophy, which centres on adapting technology to the needs of users, and plans to release additional AI-first products intended to deliver measurable business impact as enterprise software ecosystems continue to evolve.

Whatfix has been recognised in industry awards for its AI-based solutions, including winning the 2025 AI Breakthrough Award for 'Overall AI-based Analytics Solution of the Year' and being shortlisted for the AI Awards' 'Best Use of AI for Learning' category. Winners of the latter are to be announced in September.