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Online shopping Stories - Page 18

Global Stories

Online shopping stories

Retailers boost observability to reduce AI risks & outage costs
Private Cloud

Retailers boost observability to reduce AI risks & outage costs

Retailers are boosting observability investments to manage AI-driven complexity and reduce costly digital outages, with median losses at USD $1 million per hour.

By Sean Mitchell • 4 min read • Wed, 5th Nov 2025
Norton extends AI scam protection to all users with new features
Mobile Device Management

Norton extends AI scam protection to all users with new features

Norton has launched its AI-powered Scam Protection globally for all Norton 360 and mobile users, enhancing defence against scams at no extra cost.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Furniture retailers see 3D & AR overtaking traditional photos
Customer Experience

Furniture retailers see 3D & AR overtaking traditional photos

A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025
AI-driven shopping surges, raising new risks for merchants
Risk & Compliance

AI-driven shopping surges, raising new risks for merchants

A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.

By Catherine Knowles • 4 min read • Thu, 23rd Oct 2025
Australian shoppers cautious on AI, trust key for Black Friday
Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025
Salesforce & Stripe team up with OpenAI for AI-powered checkout
Customer Experience

Salesforce & Stripe team up with OpenAI for AI-powered checkout

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

By Jed Nykolle Harme • 4 min read • Thu, 16th Oct 2025

Stories from Other Regions

Online shopping stories

UK shoppers blend AI, reviews & social media to make decisions
Marketing Technologies

UK shoppers blend AI, reviews & social media to make decisions

UK shoppers now combine AI tools, social media, and peer reviews to guide online purchases, reflecting a shift from relying on single search sources.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025
UK consumers prioritise trust & speed in digital purchases
Marketing Technologies

UK consumers prioritise trust & speed in digital purchases

UK consumers increasingly prioritise trust and speed in digital purchases, with 77.6% researching online before buying amid booming eCommerce growth.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
UK retailers urged to streamline returns as costs hit £27 billion
Customer Experience

UK retailers urged to streamline returns as costs hit £27 billion

UK retailers face £27 billion in annual returns costs as Aramex urges streamlined processes amid rising online shopping and return rates.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Retail's AI Revolution: Why personalisation is the game-changer
Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
UK shoppers show rising trust in AI for peak holiday shopping
Customer Experience

UK shoppers show rising trust in AI for peak holiday shopping

Nearly half of UK shoppers plan to use AI agents for holiday shopping, showing growing trust despite some security concerns ahead of the peak season.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
Australians cautious around Xmas spending due to rising living costs
Online shopping

Australians cautious around Xmas spending due to rising living costs

Australians plan to spend AUD $491 on Christmas gifts in 2025, up from AUD $468, but remain focused on bargains amid rising living costs and budget caution.

By Melania Watson • 4 min read • Wed, 22nd Oct 2025
Digital catalogues drive Australian shoppers' store choices
Marketing

Digital catalogues drive Australian shoppers' store choices

Digital catalogues are reshaping Australian shopping habits, guiding store visits and planning, with 44% now preferring them over print versions.

By Melvin Hipolito • 4 min read • Mon, 20th Oct 2025
Young UK shoppers risk scams for festive gifts via AI & social
Advanced Persistent Threat Protection

Young UK shoppers risk scams for festive gifts via AI & social

Many young UK shoppers risk scams by using AI and social media for festive gifts, despite widespread concerns over online holiday shopping risks.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025
Social media & AI drive riskier holiday shopping in the UK
Artificial Intelligence

Social media & AI drive riskier holiday shopping in the UK

Norton reports UK millennials and Gen Z face rising holiday scam risks as 66% take risky steps, driven by growing use of social media and AI in shopping.

By Jed Nykolle Harme • 4 min read • Fri, 17th Oct 2025
Online marketplaces reshape Australian retail as logistics race heats up
Customer Experience

Online marketplaces reshape Australian retail as logistics race heats up

Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
AI shopping assistants set to become mainstream for UK consumers
Marketing Technologies

AI shopping assistants set to become mainstream for UK consumers

80% of UK shoppers now use AI for online shopping, with most expecting AI assistants to be mainstream by 2026, revolutionising retail experiences.

By Shannon Williams • 3 min read • Wed, 15th Oct 2025