Online shopping stories
US mall culture is fading as online shopping surges, with in-store visits down 62% and online sales up 111% across major cities in the past decade.
Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.
Ecommpay and Hyvä have partnered to enhance Magento checkouts, aiming to reduce cart abandonment and boost merchant sales with faster, secure payments.
Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.
A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.
Flora & Fauna shoppers can now offset delivery emissions at checkout via Sphere's app, supporting climate projects like the Sunnyside Permanent Planting Project.
Mobile wallets are gaining popularity with young UK shoppers, while older generations continue to prefer debit and credit cards for online purchases.
Black Friday remains the UK's top shopping day in 2025, with 79% planning to shop then despite rising interest in Amazon Prime Deals Days and Singles Day.
Google launches a virtual try-on tool in Canada, letting shoppers upload photos to see how clothes fit before buying online.
Reolink offers up to 35% off home security cameras and systems in Australia ahead of Amazon Prime Big Deal Days until 13 October.
Retailers are urged to extend Black Friday deals across the week as 2024 data shows shopping peaks shifting to earlier in the week and conversions rising to 5.3%.
UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.
While 38% of UK shoppers use AI in retail, 72% want control and 94% demand transparency in how AI handles their data and choices.
Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.
UK shoppers are rapidly embracing generative AI this Christmas, with 71% using it to pick gifts and manage budgets amid rising cost of living worries.
PayPal has launched Fastlane in Australia, speeding up guest checkout to cut cart abandonment and boost conversion rates for local retailers.
A global toy brand's shoppable TV campaign more than doubled sales by enabling parents to buy toys seamlessly via connected TV and QR codes.
PayPal offers Australian customers early access to Perplexity's AI-powered Comet browser, including a 12-month USD $200 trial of Perplexity Pro.
Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.
Australia Post and Shopify have teamed up to simplify shipping, benefiting thousands of businesses amid Australia's booming AUD $19.2bn online market.