Zoom AI Companion expands integrations & features for productivity

Zoom has introduced new features to its AI Companion, notably expanding its integration capabilities to work with 16 third-party applications and adding further enhancements to its artificial intelligence offering.

The company stated that these updates are designed to support users by increasing productivity, automating workflows, improving efficiency, and enhancing output across an expanding portfolio of supported applications and services.

Additional integrations

The Custom AI Companion add-on now enables Zoom AI Companion to connect with 16 external applications. Among these are ServiceNow, Jira, Asana, Box, Amazon Q, Glean, Microsoft OneDrive, Google Drive, Confluence, Notion, and Coda. These integrations mean that users can execute tasks such as resolving service tickets, updating project statuses, generating and summarising documents, and maintaining customer records directly from within Zoom's platform.

AI Companion leverages agentic AI capabilities for what the company describes as maximising efficiency, allowing tasks to be completed without the need to constantly switch between applications. For example, teams are able to handle sales and service activities via ServiceNow and Zendesk, while collaboration on documentation is supported through integrations with Google Drive, Microsoft OneDrive, and others.

Project management is further facilitated by connections to platforms like Asana and Jira, enabling users to update statuses, assign tasks, and adjust deadlines using AI-powered commands from within their meeting or workflow environment.

"With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done - not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more," said Smita Hashim, Chief Product Officer at Zoom. "The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms."

Other notable integrations include messaging platforms, where AI Companion is capable of searching, summarising, and posting to third-party chat applications, as well as connections to recruitment tools like Workday to aid in organising and accelerating hiring workflows.

Expanded accessibility

The Custom AI Companion add-on is now available for online purchase, and can be used by small businesses, entrepreneurs, and consultants. This move expands the AI Companion's meeting summary features to other video conferencing platforms, such as Google Meet and, soon, Cisco Webex. This function provides meeting notes and summaries even when users move between different conferencing tools during their workday.

For consultants and freelancers, the integration with project management apps enables automatic project updates in Asana directly from meetings. Sales professionals can benefit by having CRM records updated based on their conversations, reducing administrative tasks. In education, the AI Companion's custom summaries and ability to generate personalised video clips using custom avatars can facilitate communication with students in multiple languages and formats.

The add-on offers other tailored functions such as the option to have AI Companion attend third-party meetings to transcribe, summarise, and deliver follow-up actions. Users can also create custom avatars for video content creation, customise meeting summaries with up to 11 different templates, and enhance the scope of knowledge the AI can draw from by linking various data sources.

The Custom AI Companion add-on is priced at $12 per user per month for Zoom Workplace clients with paid licences.

Core feature enhancements

Zoom has introduced further enhancements to the underlying AI Companion. These include a revised onboarding experience within the desktop application, making it easier to configure which meetings are summarised and how these summaries are distributed.

AI Companion can now help users develop meeting agendas by drawing on templates or past meetings. The ability to query the AI before, during, and after Zoom Phone calls adds another element, enabling users to catch up on missed points or retrieve insights from earlier discussions.

Text-based documents shared via Zoom Team Chat can be summarised by AI Companion, helping users quickly process shared information. For in-person meetings, a new voice recorder feature offers transcription, summary, and action item capture. Meeting assets, such as summaries and recordings, are now more accessible, with hosts and participants able to share and request materials from the calendar event. Additionally, the platform is extending its ability to share meeting summaries to platforms like Microsoft Teams, helping maintain up-to-date client records.

Zoom Workplace additional developments

Zoom announced several improvements within Zoom Workplace that support collaboration and productivity. Users can now track document edits in Zoom Docs and publish documents as public pages. Editing for video content has been expanded: users can merge multiple Zoom Clips, preview, and adjust them before publication, and retain originals within their library.

These enhancements to Zoom's offering collectively reflect ongoing efforts to provide users with more value and streamline professional collaboration via artificial intelligence and integrations within the digital workplace.